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The Skeleton of a Crisis Communications Plan
I wanted to expand on a recent blog post about creating a crisis communications plan. There are many details you have to worry about when building out an effective crisis plan, but the framework for an...
View ArticleA Lesson in Bad Crisis Communications: GoDaddy CEO’s Reputation Is Trampled...
Undoubtedly you have already heard about the major major macho faux pas committed by GoDaddy CEO Bob Parsons. He posted an online video profiling his exploits killing an African elephant. The video...
View ArticleMore on GoDaddy CEO Crisis Communications – Time to Apologize
From today’s CNBC TV feed Yesterday I posted a blog about GoDaddy’s current communications crisis. Today, I received an email from CNBC asking me to comment. This story continues to escalate, and...
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Social Media Unchecked–Think Before You Post
I saw two blog posts this past week that reminded me that there are a lot of people out there who don’t “get” social media and its role in business. One was a guest post on Lindsay Olson’s PR career...
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Timely Apologies are Good Crisis Management–Just Ask TOMS Shoes
We seem to be up to our ears in media scandals these days. From the News of the World hacking scandal to the latest bad-boy behavior in Washington, D.C., the market seems ripe for experts in crisis...
View ArticleEmergency! Who You Gonna Call?
Effective crisis communications includes means having a plan in place to deal with an emergency BEFORE the emergency hits. You don’t necessary need to think of every possible crisis, but you should...
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